Contact Support
Last Updated: 12 March 2026
We are here to help. Please use the information below to reach our support team. 1. SUPPORT CHANNELS Email: support@credivo.com Response time: Within 2 business days 2. BEFORE CONTACTING SUPPORT Please review our FAQ and policy pages to see if your question is already answered. This will help us serve you faster. 3. REPORTING ISSUES When contacting support, please include: - Your registered email address - A clear description of the issue - Relevant screenshots or evidence - Transaction IDs or task names where applicable 4. BUSINESS HOURS Our support team operates Monday to Friday, 9:00 AM to 6:00 PM (GMT+8, Malaysia Standard Time). 5. FRAUDULENT ACTIVITY REPORTS To report suspected fraud or abuse, please email: fraud@credivo.com 6. ACCOUNT ISSUES For urgent account suspension or security issues, include "URGENT" in your email subject line. We aim to resolve all inquiries promptly and fairly. Thank you for your patience. Last updated: Please refer to the date below.